Aboutmy stats
Dedicated customer-focused professional with experience in
providing excellent customer service. Having honed my
communication and problem-solving skills in this field over the
past ten years, I am now eager to transition into the IT helpdesk
role. I believe that I can leverage my technical abilities and my
passion for technology to help users resolve their issues.
Education
2019 - 2021
San Francisco State University, CA
Bachelor in Information Systems
Relevant Courseworks:
- Data Structures and Algorithms
- Database Management Systems
- Network Security
2017 - 2019
BERKELEY CITY COLLEGE BERKELEY, CA
Associate of Business Administration
Relevant Courseworks:
- Business Communication
- Accounting
- Economics
Work Experience
2017 - 2021
Senior Service Representative
Patelco Credit Union - Berkeley, CA
Relevant Experience:
- Provided exceptional services
- Opended and serviced accounts
- Documented interactions
- Troubleshot online banking
2014 - 2015
Branch Service Specialist
Union Bank - San Diego, CA
Relevant Experience:
- Processed transactions accurately
- Complied with bank operations and security procedures
2009 - 2014
Teller Supervisor
Wells Fargo Bank - Oakland, CA
Relevant Experience:
- Supervised tellers' performance
- Adapted to procedural and policy changes
- Identified and rectified transactional errors
- Monitored account security and mitigated risks
PortfolioMy Work
Below are some fulfilling projects I successfully completed at San Francisco State University.
ContactContact Me
San Francisco Bay Area
SF State University
English, Arabic